At Body Secrets Day Spa and Hair Salon, we pride ourselves on offering the best care for our clients. Please make yourself aware of our company policies and procedures described below. Our policies have been designed to ensure you enjoy a truly peaceful and relaxing visit with us.
Spa Etiquette It is our goal to make your visit with us a pleasant and enjoyable one. In order to ensure your comfort and the comfort of our other guests, children under the age of 14 are not permitted in the spa unless a service is being provided for the child.
Booking Appointments Please call us at (860) 432-9088 to schedule an appointment. You can now REQUEST an appointment time via our facebook page. At this time, we do not offer online scheduling.
PLEASE NOTE: CURRENTLY, WE ARE ONLY TAKING TECHNICIAN REQUESTS FOR WAX AND HAIR APPOINTMENTS ONLY! ALL APPOINTMENTS FOR MANICURES AND PEDICURES APPOINTMENTS WILL BE SCHEDULED WITH THE NEXT TECHNICIAN AVAILABLE.
We understand that occasionally you may have to cancel an appointment with us. However, we do ask that you give us fair warning. You will be telephoned the day before to confirm your appointment. As a courtesy to our clients and staff, it is company policy for all clients to give 24 hours notice of cancellation.
A credit card is required at the time of booking to hold appointments for Spa Packages, Bridal Parties and multiple same-day appointments. Those canceling less than 24 hours in advance will be charged half the value of the missed services. Clients who do not call and fail to show up for their appointment will be charged 100% of the service price.
Punctuality We respectfully request that you arrive 10 minutes prior to your scheduled appointment time. When booking services at Body Secrets Day Spa, your appointment is scheduled with a technician, whose time is allocated exclusively for your scheduled treatment. If you are late for a scheduled appointment, our company policy offers you two options:
You may opt to shorten your treatment
You may be asked to reschedule your appointment at a more convenient time
IF you require additional time for your service after your allocated time slot because you were running late, we reserve the right to charge $1/per minute you are over.
Payment Information We accept credit cards (American Express, MasterCard, and Visa), cash, money orders, personal checks, American Express Travelers Cheques and Body Secrets Day Spa gift cards. There will be a $25 returned check fee. Tipping Industry standard for tipping is 15%-20% or more in cash or check only, but the amount you leave is completely at your discretion. If this is your desire to tip, we are no longer able to apply the tip to a credit card.
Cell Phones To preserve the tranquility of the spa, we respectfully request that mobile telephones be turned off when you enter the Spa.
Series and Packages Series and Packages are discounted and must be paid in full at the time of purchase.
Refunds We are sorry, Skin Care products, Spa Treatments and Gift Cards are not refundable.
Gift Cards Let us help you pamper that special person. Gift cards for any treatment, package or spa products may be purchased at the front desk.