At Body Secrets Day Spa and Hair Salon, we pride ourselves on offering the best care for our clients. Please make yourself aware of our company policies and procedures described below. Our policies have been designed to ensure you enjoy a truly peaceful and relaxing visit with us.
Booking Appointments Please call us at (860) 432-9088 to schedule an appointment or online when it is most convenient for you.
We understand that occasionally you may have to cancel an appointment with us. However, we do ask that you give us at least 24 hours' notice. We confirm appointments via text messaging and email.
A credit card is required at the time of booking to hold appointments for all appointments including spa packages, and bridal parties. Those canceling less than 24 hours in advance will be charged 25% or 50% of the value of the cancelled services. Clients who do not call and fail to show up for their appointment will be charged 100% of the service price.
Payment Information We accept credit cards (American Express, MasterCard, and Visa), cash, money orders, personal checks, American Express Travelers Cheques, and Body Secrets Day Spa gift cards. There will be a $25 returned check fee. Tipping Industry-standard for tipping is 15%-20% or more but the amount you leave is completely at your discretion. Currently, we ask that you gratuity add to your credit card.
Cell Phones To preserve the tranquility of the spa, we respectfully request that mobile telephones be turned off when you enter the Spa.
Series and Packages Series and Packages are discounted and must be paid in full at the time of purchase.
We are sorry, Skin Care products, Spa Treatments, and Gift Cards are not refundable.
Gift Cards Let us help you pamper that special person. Gift cards for any treatment, package, or spa products. They may be purchased at the front desk or online and shipped to your home or to the recipient's home.